Welcome to Felt Bicycles Sales! These Terms and Conditions govern your use of our website and services. By accessing newbicycleparts.com and making a purchase, you agree to be bound by these terms.

1. Website Usage

Our website is designed for cycling enthusiasts who value premium products and exceptional service. By using our site, you agree to:

  • Provide accurate information when creating an account or making a purchase
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Respect our intellectual property rights

2. Products and Services

Felt Bicycles Sales offers premium cycling products including bicycles, clothing, and parts. We strive to provide accurate product descriptions and images, but please note:

  • Colors may vary slightly due to monitor settings
  • We reserve the right to limit quantities available for purchase
  • Some items may be available only in limited quantities
  • We may discontinue products at any time without notice

3. Ordering and Payment

Order Process:

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and the formation of a contract between you and Felt Bicycles Sales.

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your complete payment information on our servers.

Pricing:

All prices are listed in USD. While we strive for accuracy, if we discover an error in pricing, we will contact you before processing your order.

User Responsibility: You are responsible for providing accurate payment information and ensuring you have sufficient funds to complete your transaction.

4. Shipping Policy

We ship globally, excluding Asia and some remote regions. Please note:

  • Orders are processed within 1-2 business days after payment confirmation
  • Standard shipping (USD 12.95) via DHL or FedEx: 10-15 business days after shipment
  • Free shipping via EMS for orders over $50: 15-25 business days after shipment
  • You will receive a tracking number once your order is dispatched

User Responsibility: You are responsible for providing accurate shipping information. We are not liable for delays caused by customs, weather, or other unforeseen circumstances beyond our control.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns policy includes:

  • 15-day return window from delivery date
  • Items must be in original, unused condition with all tags and packaging
  • Return process requires authorization from our customer service team
  • Return shipping costs are the customer’s responsibility unless we made an error
  • Refunds are processed to original payment method within 3-5 business days after we receive and inspect returned items

Non-Returnable Items:

  • Worn, washed, or tagless clothing
  • Installed or used parts
  • Personalized or custom-ordered items
  • Clearance or final sale items

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Felt Bicycles Sales or our suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Felt Bicycles Sales shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any third-party conduct on our website
  • Any other matter relating to our services

Our maximum liability to you for any claim related to our services shall not exceed the amount you paid for the product(s) in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved in the courts located in Nashville, Tennessee.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Felt Bicycles Sales
846 Allen Road
Nashville, TN 37214 USA
Email: [email protected]

Thank you for choosing Felt Bicycles Sales. We appreciate your business and are committed to providing you with premium cycling products and exceptional service.