Shipping Policy

At Felt Bicycles Sales, we are dedicated to providing premium cycling products and an exceptional customer experience from purchase to delivery and beyond. We understand the passion of the cycling community and are committed to supporting your journey with clear, fair, and efficient policies.

Shipping Information

We ship globally (excluding Asia and a few remote regions) to get you the gear you need, fast.

• Order Processing: All orders are processed within 1-2 business days after payment confirmation.
• Standard Shipping (12.95 USD): We ship via DHL or FedEx for reliable and fast delivery. Your order will typically arrive within 10-15 business days after shipment.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

You will receive a tracking number via email once your order has been dispatched so you can follow its journey to you.

Returns & Exchanges Policy

Your satisfaction is our priority. If your purchase isn’t perfect, we offer a straightforward returns and exchanges process within 15 days of delivery.

Step-by-Step Return/Exchange Process

1. Request Authorization: Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the subject line: “Return/Exchange Request – Order #[Your Order Number]”. Include the following information in your email:
   • Your full name and order number
   • Product name and reason for return/exchange
   • Your preferred resolution (refund or exchange for a specific size/color)
2. Receive Instructions: We will email you a Return Authorization (RA) Number and detailed shipping instructions. Do not send anything without this RA Number.
3. Package Your Item: Securely pack the item in its original, unused condition with all tags, labels, and packaging intact.
4. Ship Your Return: Send the package to our facility at:

   Felt Bicycles Sales Returns
   846 Allen Road
   Nashville, TN 37214
   USA

   Please use a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Information

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
• Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable.
• International Customers: Please note that any customs duties or import taxes paid are non-refundable.

Non-Returnable Items

For the safety and well-being of all our customers, the following items cannot be returned or exchanged:

• Clothing that has been worn, washed, or has had its tags removed.
• Parts that have been installed or used in any way.
• Personalized or custom-ordered items.
• Items marked as Clearance or Final Sale.

We strictly enforce this policy to ensure the hygiene and safety of all products for our community of cyclists.