Welcome to the Felt Bicycles Sales FAQ page. We’re here to help you find answers to common questions about our products, shipping, returns, and more. As fellow cyclists, we understand your needs and are committed to providing exceptional service.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods to get your gear to you reliably:
– Standard Shipping: Via DHL or FedEx. Delivery in 10-15 days after dispatch. Flat rate of $12.95.
– Free Shipping: For orders over $50, via EMS. Delivery in 15-25 days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days before they are dispatched from our warehouse in Nashville.
Do you ship worldwide?
Yes! We ship globally to empower cyclists everywhere. However, due to logistical constraints, we are unable to deliver to select remote areas and parts of Asia.
Can I track my order?
Absolutely. Every shipment is tracked. You’ll receive updates from the moment your order leaves our warehouse until it arrives at your doorstep.

Returns & Exchanges

What is your return policy?
We offer seamless returns within 15 days of receipt. Our team is dedicated to making the process smooth and hassle-free because we want you to be completely satisfied with your gear.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple process.

Products & Gear

What types of products do you sell?
We specialize in premium cycling equipment. Our carefully curated selection includes high-performance bicycles, quality clothing for riders, and reliable parts and components to upgrade your ride.
Are your products suitable for all types of cyclists?
Yes! Whether you’re a seasoned racer pushing limits or a weekend explorer enjoying the scenery, we offer products that enhance your cycling experience and help you ride better.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes. We use secure encryption technology to protect all your personal and payment information. Shopping with us is safe and secure.

Account & Orders

Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. We’ll send you instructions to reset your password securely.
Still have questions? We’re here to help!
Reach out to us at [email protected]
Felt Bicycles Sales – Ride Better.